Keep your application working in optimal conditions with our specialist support.
Business Solutions Support
Our team of expert consultants specialized in different fields provide ERP SAP support service with corrective and preventive support tickets, ensuring optimal conditions for your system.
EMCC is an extension of your operational team that will help you to maximize the knowledge and use of SAP tools in your company, optimizing operational and regulatory processes and including updates and patches.
By understanding our clients’ needs we focus on priorities, aiming on meeting the objectives of your company.
Why choose this solution?
Single point of contact with all SAP specialists.
Business partner with operational expertise.
Innovative proposals for continuous improvement.
Flexible scheme to solve issues.
Centralized knowledge in recurring incidents.
Global Remote Service.
How does Enable do it?
Enable Mission Control Center includes two main areas: Operation and Management, ensuring that your requirements are met with the highest levels of quality.
Operation: More than 50 consultants grouped together in what we call ‘Pyramids’. Consultants from different departments will help you to resolve issues efficiently, interchanging knowledge within the same pyramid model, as well as sharing relevant information with the client.
Our pyramids are built by expertise: Finance, Logistics, Basis, etc. so our clients have all the required knowledge without having to invest in an individual team in their company.
Management: A Business Relationship Manager (BRM) will be in charge of understanding and communicating the priorities of each client. The BRM will be the client’s representative with Enable, ensuring the correct resolution of the service tickets and proposing the most helpful improvements required for the operation of your organization.
Enable EMCC is an extension of your operational process in the hands of experts.